How to Operate Your Tablet
Here are straightforward instructions and helpful tips to operate your tablet, so you can spend more time making customers happy, and less time with the details.
Please make sure the tablet is always on and power cord plugged-in.
Click “Accept” as soon as the request comes in. Then adjust time to reflect when you would like our driver to arrive at the restaurant. Please begin cooking for the order immediately so the order will be ready to go when the driver arrives. An icon of a car will appear for delivery orders, while a handle bag will appear for pick-up orders (all orders via our website are pre-paid; please do not attempt to charge customers for pick-up orders).
Click “Reject.” Orders should only be rejected if an item is out of stock or a specific request has been made that can't be handled. We’ll call the customer, make necessary changes, and send order back to the restaurant.
If a customer leaves custom instructions (such as "extra chicken") on an order, please inform us of additional charges needed. To do so, click on the Accepted order and a “?” will appear in the top right corner. Click it and a note field will appear. Here you can send us a message, including necessary charges.
Note: We have digitized your menu and have included all standard options; should you notice an up-charge frequently, please inform our team and we’ll add an additional menu item or option to ease operations.
Click on the "Settings" key if you need general help, want to stop taking orders (if you’re too busy, close early, etc.), request a phone call or want to send a test order to train your staff.
Having trouble with your tablet? Try our troubleshooting suggestions:
Initializing: Any time our tablet device loses its wifi connection, the screen will display “Initializing....” Please try restarting the tablet device. If this doesn't resolve the issue, reset your wireless router. Please inform our team at firstname.lastname@example.org if you update your wifi password or Internet Service Provider, and we'll send a staff member out to update the tablet device.
Restarting device: To restart device, simply hold down the power key and select "Restart." Our tablets run on the Android platform.
Support: Immediate customer service is available through Live Chat on Merchant Panel, selecting "Request Call" via your tablet, or emailing us at email@example.com. You can also communicate with your Bite Squad sales representative.
Finding Orders on Your Tablet
Orders stay on the "History" tab for two weeks or a maximum of 30 orders, whichever comes first.
Orders stay in the "Accepted" section until the driver clicks "Delivered." It will then move to the "History" tab for 48 hours.
After an order is placed, you have two days to send a message to adjust pricing for special instructions. To send us a message, go to "History," and click "Help."